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Retailer returns collection for furniture and bulky items

Independent retailer return transport

Arrange collection of furniture, bathroom fittings, radiators and other bulky goods for return to a retailer. Find your retailer below, check its return requirements and book transport after your return has been approved.

Fixed-price retailer return collections

Eligible supplier returns use published fixed-price item and supplier rates. The current Nexus fuel surcharge is applied next, then 20% VAT. Selected extras are included before fuel and VAT. Review the full total before paying securely through Stripe.

Get the supplier’s return authorisation first and check packing, measurements and collection access. Items outside the fixed-price options need a courier quote.

Check supplier return prices and book a collection

Before you book a retailer return collection

Ask the retailer to approve the return and confirm its return address, reference and receiving arrangements.
List every item with packed dimensions and weight. Include separate packages and any fragile surfaces.
Explain collection access, stairs, parking and the help required. State any two-person collection requirement before booking and check that the selected service covers it.
Follow the retailer’s packing and labelling instructions and photograph the goods before collection.
Review the collection arrangements and full transport total, including selected extras, fuel and VAT, before payment.

Deliverate arranges independent return transport. Booking transport does not approve a return or guarantee a retailer refund. Check the retailer’s instructions before sending the goods.

For a bulky item outside the supported return options, request large-item courier quotes. Our quote request checklist helps you describe the load and access.

Find your supplier. Choose your item.

Returning a bath, sink, toilet, radiator, table or appliance? Find the retailer’s return requirements, choose a basic item type and plan the journey back. Deliverate uses published item and supplier rates, plus the daily Nexus fuel surcharge and VAT.

Furniture suppliers · Electronics & appliances · Bathroom suppliers · Kitchen suppliers · Plumbers’ merchants · Radiators & heating · DIY & building materials

Furniture suppliers

Electronics & appliances

Bathroom suppliers

Kitchen suppliers

Plumbers’ merchants

Radiators & heating

DIY & building materials

Simple pricing

Fixed-price supplier returns use the full itemised transport, extras, fuel and VAT total shown in the return booking form. For ordinary courier quotes: Deliverate is free to list. Compare the available quotes and choose the service that suits your delivery. Your total price, including applicable VAT and any selected extras, is shown before you confirm and pay. Drivers keep their full transport quote with no Deliverate job fee deducted. Tracking and full POD cost the customer £15 + VAT (£18 including VAT) with a Free driver and are included with Drive It. Notifications provide up to nine SMS messages per order, including rescheduling and redelivery, plus corresponding emails where available: £9 + VAT (£10.80 including VAT), or included with Drive It + Engage It. See the Deliverate pricing and testing status.

Check the current price for your selected retailer and items, including fuel, VAT and any extras, in the return booking form. Check supplier return prices and start a booking or request a courier quote.

Deliverate is operated by The Home Delivery Guys Ltd. We arrange courier introductions; the transport contract is between the customer and the awarded courier. Listing a retailer does not imply a partnership. The retailer decides whether it will accept the return and issue a refund.

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