Buy It Direct Ltd returns courier | Deliverate

Independent supplier return transport · Furniture / bathrooms / heating

Need to return an item to Buy It Direct Ltd?

Retailer names in this guide: Furniture123; Better Bathrooms. Follow the policy and authorisation for the brand you bought from.

Returning a large purchase can leave you organising protective packaging, finding a vehicle that can carry the load and meeting a warehouse delivery deadline. Deliverate helps you arrange a courier for an authorised return, with simple item-based pricing and a separate, transparent fuel surcharge.

What Buy It Direct Ltd asks you to arrange

Both brands tell customers to arrange and pay for a secure, insured courier.

Return window recorded in our research: Contact within 30 days from day after delivery.

One company, 04171412. Policies apply to consumers; trade terms differ. Used/part-assembled goods can lose refund value. Legal identity: both home-page footers.

Read Buy It Direct Ltd’s own returns policy

Read Buy It Direct Ltd’s own returns policy

Research checked 10 September 2026. Policies can change and individual orders may have different conditions. Paying the return cost does not necessarily mean you must book your own courier: some retailers provide collection.

Why a bulky return needs more planning

A parcel label may not solve a return involving glass, ceramics, long panels, assembled furniture or a heavy appliance. Check the packed weight, the longest section, the number of packages, access at collection and the supplier’s receiving hours. A head office or showroom may not be an authorised returns address.

How Deliverate helps

1. Ask the supplier to approve the return and give you a return reference, address and deadline.
2. Choose a basic item type and check the packed-size, weight and route limits.
3. Fixed-price supplier returns use the itemised total in the return booking form. For ordinary courier quotes: Deliverate is free to list. Compare the available quotes and choose the service that suits your delivery. Your total price, including applicable VAT and any selected extras, is shown before you confirm and pay. Drivers keep their full transport quote with no Deliverate job fee deducted. Tracking and full POD cost the customer £15 + VAT (£18 including VAT) with a Free driver and are included with Drive It. Notifications provide up to nine SMS messages per order, including rescheduling and redelivery, plus corresponding emails where available: £9 + VAT (£10.80 including VAT), or included with Drive It + Engage It. See the Deliverate pricing and testing status.
4. Agree collection with the awarded courier and keep the delivery evidence with your return paperwork.

One item price across suppliers

A bath uses the shared bath rate whether it is going back to this supplier or another retailer. Sinks, toilets, screens, radiators, tables and other basic item types each have their own shared rate. There is no need to price every product range separately. For supported items, check supplier return prices and start a booking. Review the full price, including fuel and VAT, before payment. For items outside the available options, request a return transport quote.

Relevant item types and packing guidance

Radiator

Drain and dry completely. Protect valves and finishes, secure brackets and check the packed weight, especially for cast iron.

Check the shared radiator rate

Table

Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.

Check the shared table rate

Chair / stool

Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.

Check the shared chair / stool rate

Bed

Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.

Check the shared bed rate

Sideboard / storage cabinet

Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.

Check the shared sideboard / storage cabinet rate

Garden furniture item

Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.

Check the shared garden furniture item rate

Before you pay for a return

For faulty, damaged or incorrect goods, contact the retailer about its proposed remedy before purchasing independent transport. Check exclusions for fitted, assembled, personalised, cut-to-size or made-to-order goods, and keep the original packaging where required.

Plan your return to Buy It Direct Ltd · Request a courier quote

Browse related suppliers

Bathroom suppliers · Furniture suppliers · Radiators & heating

Deliverate is operated by The Home Delivery Guys Ltd. We arrange courier introductions; the transport contract is between the customer and the awarded courier. Listing a retailer does not imply a partnership. The retailer decides whether it will accept the return and issue a refund.

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